Calgary, Alberta – March 3, 2026 – Lumitiv, a leading Calgary-based managed IT services provider with over 16 years of experience delivering comprehensive IT support, cybersecurity, and managed services to businesses across Canada and the United States, today announced the formal adoption and publication of its Zero Tolerance for Child Exploitation: Our CSAM and Reporting Policy
To our clients, partners, and industry colleagues,
Child sexual abuse material (CSAM) continues to expand in volume, distribution speed, and technical sophistication across digital platforms. Law enforcement agencies in Canada and the United States report sustained increases in CyberTipline submissions and cross-border investigations tied directly to online infrastructure. This is not a peripheral issue within the technology sector; it exists within the same systems businesses depend on daily.
Technology providers are not removed from this reality. As managed IT and cybersecurity professionals, we operate within client environments where infrastructure visibility is necessary to deliver secure and reliable services. The logs and alerts generated through legitimate service delivery provide insight into system activity, and with that access comes legal and ethical responsibility.
We are making Lumitiv’s position on this clear.
If credible indicators of child exploitation surface during the performance of contracted services, we act immediately and in accordance with established law. We do not conduct proactive surveillance of client personal data, and we do not investigate. Discovery would occur only incidentally during activities such as remote support, security monitoring, or incident response. When credible suspicion arises, we preserve relevant metadata, limit further exposure, and report promptly to the appropriate authorities in Canada or the United States. There is no discretionary handling and no exception.
Our Zero-Tolerance Policy formalizes this standard. It defines escalation pathways, reporting obligations, and evidence-handling boundaries in alignment with Canadian and U.S. legal requirements.
Child protection is not optional within the technology sector. Children, including at-risk and vulnerable youth, are disproportionately harmed through digital channels. Organizations entrusted with infrastructure access carry defined responsibilities, and we believe those responsibilities should be stated publicly.
To our knowledge, Lumitiv is the first Alberta-based IT services firm to formally publish a zero-tolerance CSAM reporting policy. Transparency and public accountability in this area should be standard practice across the managed services industry. If that standard requires someone to lead, we will.
The full policy is available here: https://lumitiv.com/child-exploitation-policy/