Built by someone who got
tired of how this industry works.
Lumitiv was founded in 2010 on a straightforward premise: that managed IT should work for clients, not for the people billing them. Sixteen years later, that's still the only thing driving how we operate.
The Background
We didn't start in IT. We started in infrastructure that couldn't fail.
Ty didn't come up through the MSP world. He came up through environments where "we'll look into it" wasn't an acceptable answer.
Our founder didn't start in IT. He started in infrastructure that couldn't fail.
Early in his career, Ty led the team deploying CDMA cell tower systems for Telus, Bell, Rogers, and Telstra across Canada and Australia — the physical infrastructure and base equipment that kept networks running at scale. When a tower goes down, people know.
From there, he moved to Guest-Tek, the world's largest provider of hotel internet services, where he ran network operations for some of their most demanding properties — Sofitel, Hyatt Regency, and others. Hundreds of thousands of rooms. Guests who expected everything to work, every time, without knowing anyone was watching.
That background shaped how Lumitiv approaches everything: you build it right, you maintain it properly, and it doesn't become a problem. Simple principle. Rare execution.
Early Career · Nortel Networks
Cell Tower Infrastructure, Canada & Australia
Led deployment of CDMA systems for Telus, Bell, Rogers, and Telstra — managing the physical and base equipment teams that brought modern mobile networks online.
Network Operations · Guest-Tek
Hotel Internet & Video — Global Operations
Oversaw network operations for Guest-Tek's highest-profile properties. Guest-Tek served over 455,000 hotel rooms worldwide. Ty's team made sure the ones that mattered most never went dark.
2010 · Calgary
Founded Lumitiv
After years watching how the MSP industry actually operated, Ty decided there was a better way. He built the company he'd always wanted to hire.
How We Operate
Lean by design. Not by accident.
We've made deliberate choices about how Lumitiv is structured — each one traces back to the same idea: every dollar a client spends should go toward their technology, not ours.
Remote-first support
We've invested heavily in remote support infrastructure. Most issues are resolved without anyone needing to leave a desk — yours or ours. Our 20-minute average response time is a direct result of not waiting for boots on the ground.
One team. No ticket queues.
There's no tiered helpdesk between you and the people who know your systems. The team that manages your infrastructure is the team that answers when something goes wrong.
No office required
We support clients across Alberta and as far south as Texas. Distance hasn't been a limiting factor since we built the infrastructure to handle it. When a site visit matters, we go. When it doesn't, we don't pretend it does.
On the subject of offices
No downtown lease. No lobby you'd sit in once.
Our team works from home offices and the field — which is exactly where the work happens. A corporate office would cost real money every month, and that cost would end up somewhere. It would end up in your invoice. We'd rather it didn't.
The organizations that insist on a shiny lobby are usually the ones charging you for it without saying so.
$0
Overhead
passed to clients
Community
We've been with Kids Up Front since the early days.
Lumitiv donates support time and advisory to local Calgary charities. Our primary charitable partner is Kids Up Front — a Calgary-born organization that puts unused event tickets in the hands of kids and families who wouldn't otherwise have access.
We've been part of that work since early in our history, and it's stayed that way. No press release, no logo wall. Just a cause worth supporting from an organization we believe in.
600K+
experiences given to kids in southern Alberta
2000
founded in Calgary as a registered charity
Kids Up Front turns unused tickets to games, concerts, and events into real experiences for kids facing barriers.
kidsupfrontcalgary.com →