Remote-first support
Most issues are fixed without anyone leaving a desk, yours or ours. Our 20-minute average response time comes from not waiting for someone to drive over.
About Lumitiv
Built by someone who got tired of how this industry works.
Lumitiv was founded in 2010 on a simple idea: managed IT should work for clients, not for the people billing them. Sixteen years later, that’s still what drives how we operate.
The background
We didn’t start in IT. We started in infrastructure that couldn’t fail.
Our founder, Ty, didn’t come up through the IT services world. He came up where “we’ll look into it” wasn’t an acceptable answer.
Build it right, maintain it properly, and it doesn’t become a problem.
Simple principle. Rare execution.
Cell tower infrastructure Nortel Networks
Led the teams deploying cell tower infrastructure for Telus, Bell, Rogers and Telstra across Canada and Australia. When a tower goes down, people know.
Hotel internet, global operations Guest-Tek
Ran network operations for Guest-Tek’s most demanding properties, including Sofitel and Hyatt Regency. Guest-Tek served over 455,000 hotel rooms, and the ones that mattered most never went dark.
Founded Lumitiv 2010 · Calgary
After years watching how IT companies actually operated, Ty built the company he’d always wanted to hire.
How we operate
Lean by design. Not by accident.
Every choice about how Lumitiv is set up traces back to one idea: what a client spends should go to their technology, not ours.
One team. No ticket queues.
There’s no tiered help desk between you and the people who know your systems. The team that manages your setup is the team that answers.
No distance limits
We support clients across Western Canada and as far south as Texas. When a site visit matters, we go. When it doesn’t, we don’t pretend it does.
No downtown office
Our team works from client offices and the field, which is where the work happens. A corporate lease would cost real money every month, and it would end up on your invoice.
Community
We’ve been with Kids Up Front since the early days.
Lumitiv donates support time and advice to local Calgary charities. Our main partner is Kids Up Front, a Calgary-born charity that puts unused event tickets in the hands of kids and families who wouldn’t otherwise get to go.
We’ve been part of that work since early in our history. No press release, no logo wall. Just a cause worth supporting.
600K+
experiences given to kids in southern Alberta
2000
founded in Calgary as a registered charity
Kids Up Front turns unused tickets to games, concerts and events into real experiences for kids facing barriers.
kidsupfrontcalgary.comLet’s talk
Let’s talk about what you actually need.
No sales pressure and no jargon. Just an honest conversation about your business and whether we’re the right fit. If we’re not, we’ll tell you that too.