CLIENT SUPPORT
We're here.
Let's get you sorted.
Submit a ticket or give us a call. We'll connect directly — no waiting on hold, no call trees.
Submit a ticket
For non-urgent issues, email us directly. We'll triage and respond fast.
[email protected]Call us directly
Urgent or time-sensitive? Call us.
A real person picks up during business hours.
One-off & unmanaged devices
Connect with TeamViewer QuickSupport
Not a managed client, or on a device we don't have an agent on? Download and run QuickSupport — no installation, nothing left behind.
Download
Choose your OS below and download the QuickSupport file. Nothing gets installed on your machine.
Run it
Open the file. On Windows, click Run. On Mac, open the .dmg and launch the app. Allow any permissions requested.
Enter your name
Type your name into the QuickSupport window so your technician knows who's requesting help. Leave the window open while you wait.
We'll Connect
Approve the connection request when it appears. We'll take control of your screen and get to work — you can watch the whole session and disconnect anytime.
Already a managed Lumitiv client? We have a remote agent installed on your device — no downloads needed. Just submit a ticket or call us and we can connect to your machine directly.