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Support

We’re here. Let’s get you sorted.

Email a ticket for anything that can wait. Call if it can’t. If we need to see your screen, how to connect is further down the page.

Normal Request

Submit a ticket by email

For anything that can wait a little. Email us directly, and we’ll triage it and respond fast.

[email protected]

Every email becomes a ticket our team can see.

  • Your name, company and a phone number

  • What you were doing when it went wrong

  • The error message, or a screenshot of it

Email support

Urgent

Call us directly

Urgent or time-sensitive? Call. A real person picks up during business hours.

403-444-1441

Monday to Friday, 8:00am to 4:00pm MST

  • Whole office down, or nobody can work

  • A suspicious email someone already clicked

  • Anything that’s costing you money right now

Call now

Managed Lumitiv client? Your computers already have our remote agent installed. Just email or call, and there’s nothing to download.

Remote help

Let us see your screen.

For computers that don’t have our agent installed. TeamViewer QuickSupport lets one of our technicians connect to your computer, once, with your permission.

WindowsWindows 10 and 11macOSMonterey or newer

Only connect when you’re working with us. Run QuickSupport when you’re on the phone with us or have a ticket open. Never let someone who called you out of the blue connect to your computer.

  1. Download and open it

    Pick your computer type below and run the file. Nothing gets installed.

  2. Enter your name

    Type your name in the window so the technician knows it’s you.

  3. Approve the connection

    When our technician asks to connect, click to allow it.

  4. Watch us work

    The technician takes control while you watch. You can disconnect at any time.

Not a client yet?

Unlimited support comes with our Complete plan. Month to month, no long-term contract.

Book a callView pricing