Managed IT Services
Your IT, running
before you notice it isn't.
Managed services from Lumitiv means your environment is monitored, patched, backed up, and secured around the clock — not after something breaks. We handle the infrastructure so your team doesn't have to.
WHY LUMITIV
The things most MSPs won't say out loud
The managed services industry is full of companies that lock you in, significantly upcharge on hardware, and recommend tools based on what pays them. We built Lumitiv to be different — and we put it in writing.
No vendor commissions
When we recommend CrowdStrike, SentinelOne, Veeam, or any other tool, it's because it's the right fit — not because it pays us more. We disclose our vendor relationships openly.
Cost-plus hardware
We source Lenovo, HP, and everything else at our cost and pass it to you transparently. MSRP markups are how most IT companies quietly pad revenue. Not here.
Month-to-month, always
We've never needed a contract to keep clients. If the service isn't delivering, you shouldn't be locked in. Our 96% retention rate exists because of quality, not paperwork.
One team, not a ticket queue
Your account has a dedicated team that knows your environment. Not a rotating help desk that reads from a script. When you call, someone already knows your setup.
What We Manage
Everything that keeps your business running
Managed services isn't just IT support — it's the infrastructure layer underneath it. Here's what's actively running, monitored, and maintained on your behalf every day.
Infrastructure Monitoring
24/7 eyes on your environment
✓
Server, workstation, and network device monitoring
✓
Disk health, CPU, memory, and uptime alerts
✓
Proactive flagging before failures become outages
✓
Monthly health reports with trend analysis
Patch Management
Updates applied, tested, and documented
✓
OS and application patches deployed on a managed schedule
✓
Third-party software updates (browsers, Adobe, etc.)
✓
Patch compliance reporting — no gaps in your audit trail
✓
Failed patch detection and remediation
Backup & Disaster Recovery
Veeam-powered, restore-tested
✓
Image-based backups with verified restore procedures
✓
Onsite and offsite backup redundancy
✓
Automated job monitoring — failed backups escalated immediately
✓
Documented RTO/RPO targets for your business
Microsoft 365 Management
Licensed, configured, and supported
✓
License procurement and renewals
✓
Exchange, Teams, SharePoint, and OneDrive configuration
✓
User provisioning and offboarding workflows
✓
MFA enforcement and conditional access policies
Vendor Management
One relationship, instead of twelve.
We manage every vendor on your behalf — ISPs, hardware suppliers, Microsoft, your phone system, your printer fleet. When something needs to be bought, renewed, or escalated, we handle it at cost-plus pricing. No markups, no commissions, no vendor pushing products that pay them more.
Hardware Sourcing
Lenovo and HP at cost-plus — no MSRP markup
ISP Management
Wholesale internet pricing passed through to you
Printer Fleet
Managed print — supplies, service, and escalations
Renewal Tracking
No surprise lapses — we track every expiry date
Device & Endpoint Management
Policy-controlled, always current
✓
Microsoft Intune MDM for laptops and mobile devices
Device encryption enforcement and compliance policies
✓
Remote wipe and lock for lost or offboarded devices
✓
Software deployment and configuration baselines
Reporting & Visibility
You always know what's happening
✓
Monthly environment health reports
✓
Patch compliance and backup status summaries
✓
Ticket trend analysis and recurring issue patterns
✓
QBR-style reviews for Complete and Secure clients
What working with us
actually looks like.
No scripts. No escalation chains. Just a consistent team that knows your environment.
You reach out — however works for you
Call, email, or submit a ticket. You get a real technician, not an automated message telling you your request is "important to us."
We connect to your device within minutes
Our monitoring agent means we can remote in instantly — no setup, no downloads. If you're a client, we're already in.
We fix it, or we come to you
95% of issues resolve remotely. When they don't, we dispatch. You're not bounced between a remote team and an onsite team — it's the same people.
We document it and watch for recurrence
We document it and watch for recurrence
You get a follow-up, not a star rating email
For anything significant, a technician checks in directly. An actual call to confirm things held — not an automated survey.
* Fully Managed Clients
Our Model
One team. Every ticket. No handoffs.
Most MSPs use tiered support: a front-line for easy stuff, tier 2 for harder issues, and a tier 3 you'll never actually reach. We don't do that. The same technicians who pick up your call are the ones who've been onsite, know your setup, and will follow up next week. There's no escalation path because there's no one to escalate past.
Managed services, three ways
All plans are per device, per month. No annual toggle, no hidden fees. Prices are transparent.
Small Business
Essentials
Enterprise-grade security and maintenance without the managed support contract.
✓
24/7 device & infrastructure monitoring
✓
Automated patching and maintenance
Proactive
Complete
Your full IT department. Unlimited support, predictable monthly cost, no surprises.
Everything in Essentials, plus
✓
Unlimited helpdesk and onsite support
✓
Free onboarding — we handle the transition
✓
Hardware at cost-plus
✓
Monthly detailed reports
✓
Transparent support SLA
Security Focused
Secure
Advanced threat detection and 24/7 SOC for organizations with elevated security requirements.
Everything in Complete, plus
✓
SIEM — security event monitoring and alerting
✓
24/7 Security Operations Centre (SOC)
✓
Cybersecurity awareness training
✓
Disaster response SLA
All plans are month-to-month. No setup fees. No cancellation penalties.
See full pricing details →FAQ
Questions we get a lot
Turns out a lot of businesses have the same concerns. Here are the honest answers.
SCOPE
What's the difference between managed services and IT support?
Managed services is the proactive layer — monitoring, patching, backups, vendor management, and reporting happening in the background whether anything breaks or not. IT support is reactive: someone has a problem and calls for help. Most of our plans include both, but they're different disciplines. We have a dedicated IT Support page if that's what you're looking for.
CO-MANAGED
Do you work with businesses that already have IT staff?
Yes — this is called co-managed IT, and it's a common model. We handle the infrastructure layer (monitoring, patching, vendor management, backups) so your in-house team can focus on the work that requires their specific knowledge of your business. Our Essentials plan is a good fit for exactly this.
PRICING
How does pricing work — is it really just per device?
Yes. You pay a flat rate per managed device per month. No per-ticket fees, no surprise invoices, no "out of scope" charges for normal work. Hardware is cost-plus if you want us to source it. Add-on services like backup infrastructure or phone systems are priced separately and transparently.
ONBOARDING
What happens when we onboard? Is there a migration fee?
No onboarding fees — ever. We document your environment, deploy our toolset, and take over vendor relationships as part of getting started. The transition is our responsibility to manage cleanly. Most clients are fully onboarded within two weeks.
VENDORS
How do you choose which tools to recommend?
Based on what's right for your environment, size, compliance requirements, and budget — not based on which vendor pays us more. We're vendor-agnostic and disclose our partnerships openly. If you've already invested in a tool that's working, we'll manage it rather than replace it.
COVERAGE
Do you serve businesses outside Calgary?
We're based in Southern Alberta and handle onsite work throughout the region. For everything else, we support businesses remotely across Canada and the United States — most issues don't require someone in the room, and our remote resolution rate reflects that.