No vendor commissions
When we recommend CrowdStrike, SentinelOne, Veeam or anything else, it’s because it fits. We disclose our vendor relationships openly.
Your IT, running before you notice it isn’t.
Managed services from Lumitiv means your computers, servers and network are monitored, patched, backed up and secured around the clock, not after something breaks. We handle the infrastructure so your team doesn’t have to.
Why Lumitiv
The things most IT companies won’t say out loud.
This industry is full of contracts that lock you in, marked-up hardware, and tools recommended for what they pay. We built Lumitiv to be different, and we put it in writing.
Hardware at cost plus 10%
We source Lenovo, HP and everything else, and you see our invoice. MSRP markups are how most IT companies quietly pad revenue.
Month to month, always
We’ve never needed a contract to keep clients. Our 96% retention comes from the work, not the paperwork.
One team, not a ticket queue
Your account has a team that knows your setup. When you call, someone already knows your systems.
What we manage
Everything that keeps your business running.
Managed services isn’t just IT support. It’s the layer underneath it: what’s running, watched and maintained for you every day.
Monitoring
24/7 eyes on your computers, servers and network.
Servers, computers and network devices watched
Disk health, CPU, memory and uptime alerts
Problems flagged before they become outages
Monthly health reports with trends
Patch management
Updates applied, tested and documented.
Windows and app updates on a managed schedule
Third-party apps too, like browsers and Adobe
Compliance reporting with no gaps in the audit trail
Failed updates caught and fixed
Backup and recovery
Veeam-powered, restore-tested.
Image backups with tested restores
Copies kept on-site and offsite
Failed backups escalated right away
Recovery targets agreed for your business
Microsoft 365
Licensed, configured and supported.
Licences bought and renewed
Exchange, Teams, SharePoint and OneDrive set up
New staff set up, leavers shut off
MFA and sign-in rules enforced
Devices
Every laptop and phone managed and up to date.
Microsoft Intune for laptops and mobile devices
Encryption and security policies enforced
Lost or departing devices locked or wiped remotely
Software and settings rolled out the same way everywhere
Reporting
You always know what’s happening.
Monthly health reports
Update and backup status summaries
Ticket trends and repeat problems
Regular account reviews on Complete
Vendor management
One relationship, instead of twelve.
We deal with every vendor for you: internet providers, hardware suppliers, Microsoft, your phone system and your printers. When something needs buying, renewing or escalating, we handle it. No markups, no commissions.
Hardware
Lenovo and HP at cost plus 10%, with no MSRP markup.
Internet providers
Quotes compared, contracts read, outages chased for you.
Printers
Supplies, service and escalations, handled.
Renewals
Every expiry date tracked, so nothing lapses by surprise.
What working with us looks like
No scripts. No escalation chains.
Just a consistent team that knows your setup, from the first call to the follow-up.
One team. Every ticket. No handoffs.
Most IT companies split support into tiers, and the one that knows the answer is the one you never reach. The people who pick up your call are the ones who’ve been on-site and will follow up next week.
You reach out, however suits you
Call, email or send a ticket. You get a real technician, not an automated message telling you your request is important.
We connect within minutes
Our monitoring agent means we can connect to your computer right away. No setup, no downloads.
We fix it, or we come to you Same team
92% of issues are fixed remotely. When they aren’t, the same people come on-site.
We write it down and watch for it
Every fix is documented, and we look for the pattern if it comes back.
You get a follow-up, not a survey
For anything significant, a technician calls to make sure the fix held.
Plans
Managed services, two ways.
Month to month. No setup fees. No cancellation penalties.
Essentials
$25 per device, per month
Enterprise-grade security and maintenance for small teams, without a full managed contract.
24/7 device and infrastructure monitoring
Automated patching and maintenance
Endpoint protection (EDR)
Email threat protection
DNS filtering
Complete
$150per user, $25 per device and $15 per mailbox, per month
Your whole IT department. Unlimited support, a predictable monthly cost and no surprises.
Everything in Essentials
Unlimited help desk and on-site support
Free onboarding, we handle the switch
Hardware at cost plus 10%
Monthly reports and account reviews
Fair questions
What owners ask us about managed IT.
What’s the difference between managed services and IT support?
Managed services is the proactive layer: monitoring, updates, backups, vendors and reporting, running whether anything breaks or not. IT support is someone fixing a problem when you call. Complete includes both.
Is there a contract? What if we want to leave?
No long-term contract. Service is month to month with 30 days' notice. If you leave, we hand over your documentation and the credentials you own, and help the next provider get set up.
What happens when something's urgent, or after hours?
Call us. If something is stopping work, whether that's one person or the whole office, it's treated as critical and gets a response day or night. Everything else, emailed or walked up, is handled same day or next business day.
Do you work with businesses that already have IT staff?
Yes. This is called co-managed IT. We take the infrastructure layer so your in-house team can focus on the work that needs their knowledge of your business. Essentials is a good fit for this.
How does pricing work?
Complete is priced per user, per device and per mailbox. Essentials is per device. No per-ticket fees, no surprise invoices and no “out of scope” charges for normal work.
Is there an onboarding or migration fee?
No, ever. We document your setup, install our tools and take over your vendors as part of getting started. Most clients are fully onboarded within two weeks.
How do you choose which tools to recommend?
By what fits your setup, size, compliance needs and budget, not which vendor pays more. If a tool you already have is working, we’ll manage it instead of replacing it.
Do you serve businesses outside Calgary?
We do on-site work across Western Canada, and support businesses remotely across Canada and the United States. Most issues don’t need someone in the room.
Not sure what you need?
Tell us how IT works today. We’ll tell you what we’d change.
A short call, no sales pitch. If your current setup is working, we’ll say so.