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Month to month · Published pricing

No surprises.
Just honest IT pricing.

Every plan is month-to-month. No lock-in contracts. Hardware billed at cost plus 10% — not marked up to fund vendor incentives.

Book a CallSee what's included

Our main plan

Complete

Your whole IT department on one plan, priced three simple ways. You pay for the people we support, the machines we protect and the mailboxes we secure. Nothing else.

Book a CallSmaller team?
  • Per userThe people: support, management and advice.
    $135
    per month
  • Per deviceEvery managed machine: EDR, patching and monitoring.
    $25
    per month
  • Per mailboxEmail security and Microsoft 365 backup.
    $15
    per month

Per user

One rate per person on a computer covers everything human: support, administration and advice.

  • Unlimited help desk, remote and on-site, with the engineer on the account and no tier escalation

  • Same-day and after-hours response for critical issues

  • User onboarding and offboarding

  • Microsoft 365 and Entra administration, including MFA configuration

  • Network, firewall and Wi-Fi management, with no site fee and no per-switch fee

  • Vendor management and advice, including the cheaper option

  • Reporting and account reviews

Per device

Covers the security and maintenance stack that runs on each managed machine.

  • SentinelOne endpoint detection and response

  • DefensX browser protection that blocks phishing sites and risky downloads

  • TeamViewer secure remote access

  • Patching for the operating system and third-party apps

  • Monitoring and alerting through our management agent

Per mailbox

Covers email security and Microsoft 365 backup for each mailbox.

  • Check Point Harmony Email: phishing and malware filtering, attachment sandboxing and quarantine

  • Veeam Backup for Microsoft 365 mailboxes, kept on Lumitiv-managed storage

Good fit if you

  • Don't have dedicated IT staff and don't want to hire any
  • Want unlimited support with no per-ticket billing
  • Need onboarding, hardware procurement and reporting handled for you

Example

12 people, 15 devices and 12 mailboxes: $2,175 per month.

Essentials

Small team, big-company tools.

Complete’s security and email tools, without the people. Support and other work is billed by the hour and quoted before we start. Essentials is the minimum plan for ongoing clients. Move up to Complete whenever you’re ready.

Ask about Essentials

$35per device / month

$15per mailbox / month

Included per device

  • SentinelOne endpoint detection and response

  • DefensX browser protection that blocks phishing sites and risky downloads

  • TeamViewer secure remote access

  • Patching for the operating system and third-party apps

  • Monitoring and alerting through our management agent

Included per mailbox

  • Check Point Harmony Email: phishing and malware filtering, attachment sandboxing and quarantine

Good fit if you

  • Have someone internal who fields helpdesk requests
  • Want enterprise-grade tools without a full managed agreement
  • Are comfortable handling day-to-day issues with occasional outside support

Month-to-month, always. No annual commitments. No lock-in. Cancel with 60 days notice — no penalties, no questions.

Add-on services

Build the stack your business actually needs.

Available on any plan. Don't see what you're looking for? We probably do it — just reach out.

Backup & Disaster Recovery

Veeam-powered image backups with documented, tested restore procedures. We don't just set it and forget it — restores are tested on a schedule so that when something goes wrong, recovery is measured in hours, not days.

Call for pricing

Business Phone & VoIP

Cloud phone systems with local number porting, mobile apps, and call recording. Whether your team is in the office, at home, or on the road, your business number comes with them.

Call for pricing

Networking & Internet

Meraki, Ubiquiti, and Starlink deployments managed end-to-end. We design, install, and monitor your network infrastructure — rural and remote Alberta sites included, where most providers won't go.

Call for pricing

Remote Connectivity

Secure VPN and mesh networking for remote and hybrid teams. We deploy and manage the connection layer so your staff get reliable, encrypted access to business resources without the complexity landing on you.

Call for pricing

Microsoft 365 Licensing

The same licence you'd buy direct from Microsoft — managed by engineers who actually answer the phone. We handle onboarding, configuration, and day-to-day support so you're never waiting a week for someone to reset an account.

Call for pricing

Cloud Infrastructure

AWS, Azure, Google Cloud, and Vultr — we deploy and manage cloud servers, databases, and hosted environments across all major platforms. We right-size your infrastructure for your actual workload, then manage it ongoing. No vendor bias, no oversized deployments padding a bill.

Call for pricing

Frequently asked questions

Honest pricing.
No asterisks.

Most MSPs won't publish their rates because the numbers don't hold up to scrutiny. Ours do. Everything above is what you actually pay — no setup surprises, no mid-contract increases, no vendor markups disguised as "procurement fees."

Contract

Why are your contracts month-to-month when every other Calgary MSP wants a 3-year deal?

We don't believe in "hostage-based" business models. If we aren't providing value, you shouldn't be forced to pay us. Long-term contracts usually protect the provider, not the client. By staying month-to-month, the pressure is on us to deliver excellent service every single month. You stay because you want to, not because a contract told you to.

Plans

Why would I pick Complete over Essentials?

Both plans use the same security and email tools. The difference is people. On Essentials, you call us when you need us and pay by the hour, so we start fresh each time. On Complete, we know your business. We fix things before they cost you time, keep everything documented and give advice that fits how you work. If IT problems regularly slow your team down, Complete usually costs less than the hours you’re losing.

Service

How do you determine which plan is right for my business?

It comes down to your operational needs, not your budget size. Essentials is for the "do-it-yourself" firm that just wants enterprise-grade shields. Complete is for the business that wants to offload IT entirely. We'll look at your seat count and your complexity, then give you a straight answer.

Fees

Is there an onboarding fee to get started?

On Complete, we waive the onboarding fees. We view the first 30 days as our investment in the relationship. We spend that time documenting your network, cleaning up the "ghosts" in your system, and getting your team up to speed. We want the transition to be frictionless, so we put our skin in the game from day one.

Support

Does "Unlimited Support" actually mean unlimited?

Yes. If it was there yesterday, we support it today. Whether it's a quick password reset or a major onsite networking issue, it's covered under your plan. New implementations are occasionally scoped separately, but that's the exception — the overwhelming majority of what you call us about is included, no clock-watching, no surprise bill at the end of the month.

Data safety

What happens to my data and licensing if I decide to leave?

You own it. Period. Some providers make it incredibly difficult to offboard by "owning" the admin credentials or the licensing accounts. At Lumitiv, everything we build is yours. If you ever decide to move on, we provide a full hand-off documentation package and ensure the keys are in your hands. We want to earn your business every month, not make it impossible for you to leave.

Ready to get started?

Let's talk about what you actually need.

No sales pressure. No jargon. Just an honest conversation about your business, your challenges, and whether we're the right fit. If we're not, we'll tell you that too.

Book a callSee Complete