No surprises.
Just honest IT pricing.
Every plan is month-to-month. No lock-in contracts. Hardware billed at cost plus a small margin — not marked up to fund vendor incentives.
Small Business
Essentials
$25
per device
month
Enterprise-grade security and maintenance without the managed support contract.
✓
24/7 device & infrastructure monitoring
✓
Automated patching and maintenance
Proactive
Complete
$135
per device
month
Your full IT department. Unlimited support, predictable monthly cost, no surprises.
Everything in Essentials, plus
✓
Unlimited helpdesk and onsite support
✓
Free onboarding — we handle the transition
✓
Hardware at cost-plus
✓
Monthly detailed reports
✓
Transparent support SLA
Security Focused
Secure
$165
per device
month
Advanced threat detection and 24/7 SOC for organizations with elevated security requirements.
Everything in Complete, plus
✓
SIEM — security event monitoring and alerting
✓
24/7 Security Operations Centre (SOC)
✓
Cybersecurity awareness training
✓
Disaster response SLA
Good fit if you
•
Have someone internal who fields helpdesk requests
•
Want infrastructure coverage without a full managed contract
•
Are comfortable handling incidents with occasional outside support
Good fit if you
•
Don't have dedicated IT staff and don't want to hire any
•
Want unlimited support with no per-ticket billing
•
Need onboarding, hardware procurement, and reporting handled for you
Good fit if you
•
Work in law, government, healthcare, or financial services
•
Work in law, government, healthcare, or financial services
•
Need documented security controls and a formal incident response plan
Month-to-month, always. No annual commitments. No lock-in. Cancel with 30 days notice — no penalties, no questions.
Add-on services
Build the stack your business actually needs.
Available on any plan. Don't see what you're looking for? We probably do it — just reach out.
Backup & Disaster Recovery
Veeam-powered image backups with documented, tested restore procedures. We don't just set it and forget it — restores are tested on a schedule so that when something goes wrong, recovery is measured in hours, not days.
Call for pricingBusiness Phone & VoIP
Cloud phone systems with local number porting, mobile apps, and call recording. Whether your team is in the office, at home, or on the road, your business number comes with them.
Call for pricingNetworking & Internet
Meraki, Ubiquiti, and Starlink deployments managed end-to-end. We design, install, and monitor your network infrastructure — rural and remote Alberta sites included, where most providers won't go.
Call for pricingRemote Connectivity
Secure VPN and mesh networking for remote and hybrid teams. We deploy and manage the connection layer so your staff get reliable, encrypted access to business resources without the complexity landing on you.
Call for pricingMicrosoft 365 Licensing
The same licence you'd buy direct from Microsoft — managed by engineers who actually answer the phone. We handle onboarding, configuration, and day-to-day support so you're never waiting a week for someone to reset an account.
Call for pricingCloud Infrastructure
AWS, Azure, Google Cloud, and Vultr — we deploy and manage cloud servers, databases, and hosted environments across all major platforms. We right-size your infrastructure for your actual workload, then manage it ongoing. No vendor bias, no oversized deployments padding a bill.
Call for pricingFrequently Asked Questions
Honest pricing.
No asterisks.
Most MSPs won't publish their rates because the numbers don't hold up to scrutiny. Ours do. Everything above is what you actually pay — no setup surprises, no mid-contract increases, no vendor markups disguised as "procurement fees."
CONTRACT
Why are your contracts month-to-month when every other Calgary MSP wants a 3-year deal?
We don't believe in "hostage-based" business models. If we aren’t providing value, you shouldn’t be forced to pay us. Long-term contracts usually protect the provider, not the client. By staying month-to-month, the pressure is on us to deliver excellent service every single month. You stay because you want to, not because a contract told you to.
PRICE
What exactly does "Cost-Plus Hardware" mean for my bottom line?
Most IT companies act as a middleman, marking up hardware by 20-40% to pad their margins. We think that’s a conflict of interest. If we recommend a new server, it’s because you need it, not because we’re chasing a sales commission. We bill you what we paid for the gear, plus a small, transparent fee to cover the procurement and logistics. You see the original invoice; we keep our integrity.
SERVICE
How do you determine which plan is right for my business?
It comes down to your risk tolerance and operational needs, not your budget size. Essentials is for the "do-it-yourself" firm that just wants enterprise-grade shields. Complete is for the business that wants to offload IT entirely. Secure is for those in regulated industries (like Legal or Energy) where a single breach is a company-ending event. We’ll look at your seat count and your complexity, then give you a straight answer.
FEES
Is there an onboarding fee to get started?
On our Complete and Secure plans, we waive the onboarding fees. We view the first 30 days as our investment in the relationship. We spend that time documenting your network, cleaning up the "ghosts" in your system, and getting your team up to speed. We want the transition to be frictionless, so we put our skin in the game from day one.
SUPPORT
Does "Unlimited Support" actually mean unlimited?
Yes. If it was there yesterday, we support it today. Whether it's a quick password reset or a major onsite networking issue, it's covered under your plan. New implementations are occasionally scoped separately, but that's the exception — the overwhelming majority of what you call us about is included, no clock-watching, no surprise bill at the end of the month.
DATA SAFETY
What happens to my data and licensing if I decide to leave?
You own it. Period. Some providers make it incredibly difficult to offboard by "owning" the admin credentials or the licensing accounts. At Lumitiv, everything we build is yours. If you ever decide to move on, we provide a full hand-off documentation package and ensure the keys are in your hands. We want to earn your business every month, not make it impossible for you to leave.