Welcome to Lumitiv Inc. (“Lumitiv,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.
1. Introduction
Lumitiv Inc. provides managed IT support and cybersecurity services designed to help businesses operate securely and efficiently. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information.
2. Information We Collect
We may collect and process the following types of information:
- Personal Identification Information: Name, email address, phone number, company name, job title, and other contact details.
- Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
- Usage Data: Information about how you use our services, including service performance and support interactions.
- Payment Information: Billing details required to process payments for our services.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our services.
- Improve your experience with our website and services.
- Respond to your inquiries, support requests, and provide customer service.
- Process transactions and manage billing.
- Send you updates, newsletters, and promotional materials (with your consent).
- Ensure the security and integrity of our services.
4. Data Protection
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and is accessible only by authorized personnel who are committed to maintaining the confidentiality and security of your information.
5. Information Sharing
We do not share your personal information with third parties, including law enforcement agencies, unless:
- Legal Requirement: We are required to disclose your information by law, regulation, or legal process.
- Consent: We obtain your explicit permission to share your information with third parties.
- Protecting Rights: We believe it is necessary to share information to protect our rights, your safety, or the safety of others.
In such cases, we ensure that any disclosure complies with applicable laws and regulations.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information under certain conditions.
- Restriction: Request restriction of processing your personal information.
- Objection: Object to the processing of your personal information for specific purposes.
- Data Portability: Request the transfer of your personal information to another organization.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with our site, allowing us to improve functionality and personalize content. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.