Business Phone
Your office phone system.
Without the office.
Modern business phones run over the internet — which means your team can take calls from a desk phone, laptop, or their personal cell. We help you pick the right system, set it up, and keep it running. No contracts, no commissions, no upselling.
What is Business VoIP?
Your phones run over the internet now. That's a good thing.
Traditional phone systems required expensive on-site hardware, a closet full of equipment, and a dedicated phone line for every extension. Modern business phone systems — commonly called VoIP (Voice over IP) — use your existing internet connection instead. The result: lower costs, more flexibility, and features that old hardware systems simply can't match.
Your team gets the same business number whether they're at their desk, working from home, or on the road — using a desk phone, their computer, or a mobile app.
✓
No dedicated phone lines - calls travel over your internet connection
✓
Extensions for everyone - not just people with a physical desk.
✓
Scales with you - add or remove users in minutes, not days.
✓
Call routing, auto-attendants, and voicemail-to-email - included on most plans.
✓
Works with your existing internet - no second connection required in most cases.
Our Platforms
We don't push one system.
We find yours.
We work with both enterprise AI-powered platforms and straightforward, cost-effective systems. The right fit depends on your team size, how you work, and what you actually need — not what pays us the most.
AI-Powered
Smart platforms for teams that want more
These platforms do more than route calls. They transcribe conversations in real time, flag action items, score calls for coaching, and integrate directly with your CRM. If your team is on the phone a lot — sales, client services, support — this tier can pay for itself quickly.
✓
Real-time call transcription — never miss a detail
✓
AI call summaries — key points delivered after each call
✓
CRM integration — calls logged automatically
✓
Call coaching and scoring — useful for client-facing teams
✓
Analytics dashboards — see how your team is spending time on calls
✓
Strong mobile apps — full-featured on iOS and Android
Reliable & Cost-Effective
Business phones without the enterprise price tag
Not every business needs AI call intelligence. These platforms give you a professional phone system — auto-attendants, call routing, voicemail-to-email, and hold music — at a fraction of the cost. Reliable, easy to manage, and more than enough for most small and mid-sized teams.
✓
Auto-attendant / IVR — "Press 1 for sales, 2 for support"
✓
Call routing and ring groups — right person, every time
✓
Voicemail-to-email — messages in your email inbox
✓
Conference calling — included, no dial-in fees
✓
Mobile app included — take business calls on your personal phone
✓
Voicemail-to-email — messages in your email inbox
Mobile-First Teams
Your staff are already on their phones.
Make those calls count.
Most of your team probably has a personal cell phone. Modern VoIP systems include mobile apps that let them make and receive business calls from that same phone — keeping their personal number private, and keeping your business number consistent.
One app, two identities
Staff can make and receive business calls on their personal phone without giving out their personal number. The app shows your business caller ID — clients see your company, not someone's cell.
Remote workers
Whether your team is on a job site, working from home, or traveling, they're always reachable on your business number. No forwarding setup. No missed calls going to personal voicemail.
No extra hardware needed
If most of your staff use laptops and phones, you may not need desk phones at all. We'll help you figure out what combination makes sense — and whether desk phones are worth the extra cost for your team.
Microsoft Teams integration
Already using Microsoft Teams? Several platforms let you make and receive business phone calls directly inside Teams — without switching apps. Ideal for teams already living in the Microsoft 365 ecosystem.
Works alongside desk phones
Need a receptionist with a desk phone and field staff on mobile? Easy. Most platforms let you mix and match. People who need a physical handset get one; everyone else uses the app.
Professional presence
Some team members are hesitant to use their personal phone for work. Mobile VoIP apps solve this — your number stays yours, and business calls stay in the app. Easy to mute after hours too.
What's Included
Standard features across all platforms
Regardless of which platform we recommend, your business phone system will include these fundamentals. Think of this as the baseline — most platforms exceed it.
Local & toll-free numbers
Keep your existing number or get a new Calgary local or 1-800 number. We handle the porting — your clients won't notice a thing.
Auto-attendant
A professional greeting that routes callers where they need to go. "Press 1 for billing, 2 for support." No receptionist required for basic routing.
Voicemail to email
Voicemails land in your inbox as audio files. Some platforms also transcribe them to text so you can read messages without listening.
Call routing & ring groups
Set up rules so calls ring the right person or team. Overflow to another person if no one answers. After-hours routing to voicemail or an on-call line.
Conference calling
Built-in conference bridges for multi-party calls. No third-party dial-in services or extra fees — it's part of the system.
Call recording
Record calls for compliance, training, or dispute resolution. Stored securely, accessible from the admin portal. Available on most plans; AI-powered analysis on premium tiers.
Connection Types
Why Calgary businesses are switching
If you're still on a traditional PBX phone system — or paying per-line through your telecom — here's what the comparison looks like.
Feature
Traditional PBX
Managed VOIP
Monthly cost per line
$40–80+ per physical line
✓ $10–30 per user
Mobile app for staff
Rarely, or costly add-on
✓ Included on most platforms
Add a new user
New hardware, line, configuration
✓ Minutes in the admin portal
Remote work support
Call forwarding only
✓ Full system on any device
Call transcription / AI
Not available
✓ Available on AI-tier platforms
Hardware maintenance
Your problem (and expense)
✓ Adjust plan size anytime
Scales as you grow
Re-purchase equipment
✓ Adjust plan size anytime
FAQ
Questions we get a lot
Turns out a lot of businesses have the same concerns. Here are the honest answers.
Is fiber internet available at my location?
We check availability with every carrier servicing your area — not just the ones with the biggest ad budgets. Fiber, coax, wireless — we'll show you exactly what's accessible at your address and what it'll cost.
My building doesn't have fiber. What are the options?
We often help clients negotiate reduced or waived installation costs to get fiber pulled to a new building. If that's not feasible, we'll identify the best alternative — whether that's coax, fixed wireless, or a hybrid setup — and be honest about the tradeoffs.
Can I break my current internet contract early?
We review your existing agreement and identify any exit windows, rate-change provisions, or anniversary clauses that let you switch without penalty. In cases where an early termination fee applies, we help you calculate whether the savings make it worth it.
How do you make money if it's free for us?
Internet carriers pay referral fees when businesses connect through an IT partner. Every carrier pays roughly the same rate, so we have no financial reason to push one over another. Our recommendation is based entirely on what fits your situation best.
Can you set up internet for tenants or a whole building?
Yes. We work with landlords and property managers to coordinate shared service agreements, individual tenant circuits, or building-wide access arrangements. This includes commercial, mixed-use, and industrial properties.
We already have managed IT through Lumitiv. Does this cost extra?
No. Internet procurement is part of how we support clients as their full IT department. If you're an existing client, we'll handle the quoting and coordination as part of your relationship with us.
How It Works
From conversation to dial tone — in four steps
We make the switch straightforward. Most businesses are up and running with minimal disruption.
Step 01
Discovery call
We learn how your team actually uses the phone — who makes calls, where they work, what features matter, and what your current system is costing you. No forms, just a conversation.
Step 02
Recommendation
Based on your team size, workflow, and budget, we recommend one or two platforms that fit. We explain the trade-offs honestly — including where a simpler (cheaper) system is the right call.
Step 03
Setup
We handle the technical setup — extensions, routing rules, voicemail, auto-attendant. If you're keeping your existing number, we manage the port so there's no gap in service.
Step 04
Support
We walk your team through the system and app. After go-live, we're your ongoing support — same team that set it up, average 20-minute response time.
Straight Talk
Things we tell every client before they sign up
A few things worth knowing before we get started.
VoIP needs good internet
Your call quality is only as good as your internet connection. If your current internet is unreliable, we'll sort that out first — or in parallel. We also manage business internet, so this is something we can address together.
Not every team needs AI features
AI call intelligence is genuinely useful for sales and client-service teams. For a 5-person office that mainly receives inbound calls, it's probably not worth the premium. We'll tell you which tier actually makes sense.
Number porting takes time
Moving your existing phone number from your current provider to a new system typically takes 7–14 business days. We manage this process, but it's not instant — plan accordingly if you're on a deadline.
Desk phones are optional
Many businesses go fully app-based — laptops and mobile phones only. Others keep desk phones for reception and client-facing staff. We'll help you figure out what actually makes sense for your team, not sell you hardware you don't need.