Articles

A client came in recently with a familiar complaint. Their website contact form was generating steady sales inquiries, but every submission kicked off the same manual routine: someone copying details into HubSpot, sending a welcome…

When a client joins one of our discovery or technical sessions with Read.ai, Otter, or Fireflies running in the background, we remove the bot. That’s a default position, not an exception, and we don’t soften…

We pulled DNS data from 2,000 user devices across our client base to see what AI use actually looks like inside Calgary businesses right now. The headline number is that 27.9% of users had hit…

If you’ve spent any time on LinkedIn or in a business magazine over the past year, you’ve been told that AI is about to do your job. Maybe it’s already replacing the person next to…

MSPs don’t usually repair hardware themselves. When a drive dies, a power supply pops, or a laptop screen cracks, what usually happens is a warranty claim — your provider files the ticket with Dell or…

This month, we published a formal policy on how Lumitiv handles any discovery of child sexual abuse material (CSAM) during the course of our work. The full document is available here, but the short version…

A Calgary business recently discovered that several of its customers and vendors had received what looked like a routine invoice email from one of its staff. The sender address was real, the branding was real,…

Hardware costs have climbed across every category that businesses rely on, from servers to laptops to desktop systems. Many organizations assume this trend is tied to tariffs, inflation, or lingering supply chain problems. Those factors…

Every time you order new hardware, someone is going to ask if you want the extended warranty. Three years, four years, accidental damage, next-business-day on-site service — there’s usually a tier for everyone. The pitch…

The fiber running into a Calgary office is almost always owned by Telus, and the cable infrastructure is almost always Rogers. The bill attached to either doesn’t have to come from those companies. Canada requires…

Yet another security flaw in SSL VPN technology has made headlines, and it’s raising an important question: is the traditional VPN model still the right fit for most businesses? For years, SSL VPNs built into…

If your IT company has ever walked you through a slide deck full of vendor logos — endpoint protection, SIEM, EDR, dark web monitoring, threat intelligence feeds — and you came away thinking you were…