Articles

Passkeys are starting to show up everywhere. Apple, Google, Microsoft, banks, and a growing list of websites all want you to switch. The prompts appear after logins, during updates, and in account settings. Most people…

Across North America, PE-backed platforms have been on a multi-year acquisition spree. Industry trackers recorded hundreds of MSP deals in 2025 alone, with private equity involved in the majority of disclosed transactions. The model is…

Switching IT providers gets talked about like it’s a major operation. It isn’t. Once a new provider has the right administrative credentials, the rest is methodical work that any competent team can handle in about…

A client came in recently with a familiar complaint. Their website contact form was generating steady sales inquiries, but every submission kicked off the same manual routine: someone copying details into HubSpot, sending a welcome…

When a client joins one of our discovery or technical sessions with Read.ai, Otter, or Fireflies running in the background, we remove the bot. That’s a default position, not an exception, and we don’t soften…

We pulled DNS data from 2,000 user devices across our client base to see what AI use actually looks like inside Calgary businesses right now. The headline number is that 27.9% of users had hit…

If you’ve spent any time on LinkedIn or in a business magazine over the past year, you’ve been told that AI is about to do your job. Maybe it’s already replacing the person next to…

MSPs don’t usually repair hardware themselves. When a drive dies, a power supply pops, or a laptop screen cracks, what usually happens is a warranty claim — your provider files the ticket with Dell or…

This month, we published a formal policy on how Lumitiv handles any discovery of child sexual abuse material (CSAM) during the course of our work. The full document is available here, but the short version…

A Calgary business recently discovered that several of its customers and vendors had received what looked like a routine invoice email from one of its staff. The sender address was real, the branding was real,…

Hardware costs have climbed across every category that businesses rely on, from servers to laptops to desktop systems. Many organizations assume this trend is tied to tariffs, inflation, or lingering supply chain problems. Those factors…

Every time you order new hardware, someone is going to ask if you want the extended warranty. Three years, four years, accidental damage, next-business-day on-site service — there’s usually a tier for everyone. The pitch…